Shipping and Returns
We ship all products directly from our factory to all European countries, USA and Canada. Shipping costs are listed on the order page. Shipping is free for all orders in the Czech Republic. In the UK and EU we offer free delivery over £ 40 or €45, US and Canada over $250.
Once your order is shipped, it usually takes 1-2 days to arrive at your door in the Czech Republic, 3-5 days in the UK and EU, and 3-6 working days for the US. We also offer priority shipping with guaranteed 1-2 business day delivery to all countries. You can track your order using the details provided in your shipping confirmation email.
We always strive to make sure our customers love our products, but if you need to return an order, we're happy to help. Our standard full refund policy is 14 to 30 days. Please see our returns policy for details.
All our shipments are insured during transit and we offer a breakage guarantee on all our products in case they arrive damaged. You can always contact us at customercare@klimchi.com where we will do our best to help you.
Once your order is shipped, it usually takes 1-2 days to arrive at your door in the Czech Republic, 3-5 days in the UK and EU, and 3-6 working days for the US. We also offer priority shipping with guaranteed 1-2 business day delivery to all countries. You can track your order using the details provided in your shipping confirmation email.
We always strive to make sure our customers love our products, but if you need to return an order, we're happy to help. Our standard full refund policy is 14 to 30 days. Please see our returns policy for details.
All our shipments are insured during transit and we offer a breakage guarantee on all our products in case they arrive damaged. You can always contact us at customercare@klimchi.com where we will do our best to help you.